A: Eurosoft’s products are available as a package license or as a site license*. In all cases, you need 1 license per machine that is running the software, or has the software installed at the same time.
Example 1: You have 5 technicians in the field repairing PC’s. Each technician is supplied with a diagnostic software licenses, 5 package licenses in total.
Example 2: You have a PC production line with a maximum of 50 PCs being tested at the same time. In this situation, a 50 user site license is the most cost effective option. A site license covers a set number of test stations within a single location.
*For large scale manufacturing, repair and refurbishing, certain products are available as Advance Pay bulk discounts, or a Pay-Per-Use license allowing you to spread the cost on a monthly basis. We also offer multiple-users and multiple-site licenses. Development team licensing is available for proprietary solutions. Please contact us directly to discuss any license option.
A: To receive program updates and technical, your product must be registered with Eurosoft. Site license customers are automatically registered. Pack license customers will need to Register Online. Note: Training schools require ‘activation codes’ to run which you will be sent by email after the product has been registered.
A: Typically, we release new versions of the product software 2 to 3 times per year, depending on industry or hardware changes, sometimes more. These are automatically sent to customers that have a valid Technical Support and Upgrade Subscription which is renewable on an annual basis. NOTE: All support, updates and maintenance are included for 12 months from the date of original purchase, with the exception of advance purchases or special licenses in effect. The maintenance and updates of the Eurosoft products is continual to keep them aligned with current testing and data erasure methods. Your annual product renewal subscription is devoted to product improvements.
A: Most Eurosoft product licenses can be used forever (perpetually). Exceptions include evaluations and trials, licenses that are security locked or have a dongle, and when certain development changes occur, for example due to industry changes which can be unpredictable and “end-of-life” (EOL) status. To monitor and control product license situations, the program may present a message that it will or has expired. In the event you experience a program expiration or the program has stopped working, please go to the website and contact Eurosoft Technical Support or send an email to email@example.com. We will investigate your issue, which may simply be that you need a new program license or update, or perhaps a renewed USB product device license. NOTE: To receive updates and technical support, you must have a current renewal subscription.
A: Yes, discounts are available when purchasing larger quantities of licenses, whether single packs or site licenses. Typically, users select site licenses which allows several PCs to be tested at one time at the licensed site.
A: Yes, discounts are offered to schools, training organisations, students and charities. To verify that you are current and official, proof is required to receive a discount (example: business license, charity organisation license, active student card).
A: Automated purchases are available online at the webshop. Because each license is unique to your USB program device, a security activation code is assigned your purchase, then delivered by mail/courier to you along with any test accessory hardware to the physical address you provided. Webshop ordering is convenient and available 24 hours.
A: Eurosoft uses secure third-party, PCI regulated, credit card processing including AuthorizeNet and Barclays ePDQ worldwide. Credit card transactions include AMEX, Visa and Mastercard. Internally, Eurosoft imposes strict security standards with 256-Bit SSL encryption so your information is secure on our servers. NOTE: credit card details are not stored to ensure no fraudulent access.
A: Products that are software only may be delivered as downloadable files, with unique activation codes emailed separately.
Deliveries of products with hardware or test accessories are delivered using the following services:
Domestic UK: Royal Mail Special Delivery
International / UK to Europe: Royal Mail International Tracked & Signed
International / UK to rest of world: Royal Mail International Signed
Domestic USA: FedEx or UPS
NOTE: Recorded or registered postage is the slowest delivery method. It does not guarantee tracking or personal delivery, nor does it include insurance. FedEx courier is the quickest delivery and includes tracking, personal receipt and insurance. Eurosoft only uses FedEx for problematic postage destinations, large orders or amounts over USD$500 / GBP£800).
A: Eurosoft offers warranties for certain conditions depending on the hardware item as follows:
USB Program Device
If the USB Program Device or Test Accessories fail during the warranty period and is returned to a Eurosoft office, it will be replaced free of charge.
If they fail during the warranty period due to misuse by the customer (accidental damage to the connector or similar) and returned to Eurosoft, a replacement fee of 50% of the full software package price will be charged.
Year 2:If the Support and Upgrade subscription is renewed for year 2 and onward, failed USB Program Devices (accidental damage, or wear and tear), return to Eurosoft, a replacement fee of 50% of the full software package price will be charged.
All expired Support and Upgrade subscriptions USB Program Device are replaceable at full list price.
Lost USB Program Device
Should the Eurosoft Program Device be lost and the product support and upgrade subscription is current, a replacement device can be purchased. Please contact either Eurosoft office when the loss is discovered. All future upgrade releases will only function with the replacement USB Program Device. The number of replacement program devices that can be purchased is limited to 1 (one) per active licensed software program. If the USB Program Device is lost for a second time, then the cost of replacement is the full list price of the program. In the case of the support and upgrade subscription lapsing, lost USB Program Devices can be replaced at full list price of the program.
Other Test Accessories*
If any of the Test Accessories fail during the warranty period and are returned to a Eurosoft office, it will be replaced free of charge.
If they fail during the warranty period due to misuse by the customer (accidental damage to the connector or similar) and returned to Eurosoft, a replacement fee of 50% of the current list price will be charged.
Lost or not returned Test Accessories are replaceable at full list price.
If the Support and Upgrade subscription is renewed for year 2 and onward, failed Test Accessories (accidental damage, or wear and tear), return to Eurosoft, a replacement fee of 50% of the current list price will be charged.
Lost Test Accessories are replaceable at full list price.
All expired Support and Upgrade subscriptions Test Accessories are replaceable at full list price.
*Excludes CD-ROM and DVD-ROM media, carry-all zipper bags.
A: The exclusive Pc-Check UEFI pre-boot diagnostic solution boots directly, and ‘natively’ into the UEFI environment without any OS, device drivers or other environment required. Original Pc-Check (self-boot) diagnostic boots from its own OS environment, named EuroDOS. Pc-Check Windows supports Windows Desktop Editions, 7/8/8.1/10, Server Editions 2008 +R2/2012 +R2/2016, Windows Pre-Execution Environment AIK/ADK 32bit and 64bit editions, including UEFI.
A: Pc-Check, Pc-Check Windows, and ZeroData Windows require the presence of the Eurosoft USB Preferred Port Plug.
A: Yes. Pc-Check UEFI, Pc-Check (self-boot) and Pc-Check Windows all support scripting. Please read the included manuals for directions on how to do this.
A: The Eurosoft products are only valid when supplied on a USB Program Device. You can save the product files for back-up, but they must be reinstalled on to a Eurosoft USB Program Device in order to run. If you lose the USB Program Device, you must purchase a replacement to continue using the program. Please contact your sales representative or email firstname.lastname@example.org and they will contact you. Please be sure to include your purchasing information, including your name, company, physical address, email, telephone and/or mobile.
A: Pc-Check and Pc-Check Windows are designed to be deployed from media or PXE onto the PC to be tested. Remote or session based testing with the Eurosoft products rely solely on 3rd party proprietary processes that initiate the testing and moves the results.
A: Eurosoft provides technical support for the currently released version of all the products we provide. Eurosoft highly recommends that you renew your product license subscriptions to ensure you have the latest tests, industry changes and known bug fixes.
A: Technical support is valid for 1-year after the date of purchase. Each yearly subscription renewal entitles you to continued technical support and updates. A multi-year technical support and upgrade subscription may be purchased. Please contact your sales representative to discuss or email email@example.com and they will contact you.
Please go to the website and contact Eurosoft Technical Support or send an email to firstname.lastname@example.org. Include as much detail as possible about the problem you are experiencing, including the hardware/brand/model/component/age/configuration/etc. you are testing and the Eurosoft product and version you are using. We will investigate your issue, which may require a discussion with engineering or review of your test report. Please see our Schedule of opening times on the website. Delays can be expected during busier times such as update releases and holiday closures. REMINDER: Without a valid email address, we cannot send you updates or advice on our products. It is highly advisable that you “whitelist” Eurosoft to ensure you receive our emails.