A: Eurosoft’s products are available as a package license or as a site license*. In all cases, you need 1 license per machine that is running the software, or has the software installed at the same time.
Example 1: You have 5 technicians in the field repairing PC’s. Each technician is supplied with a diagnostic software licenses, 5 package licenses in total.
Example 2: You have a PC production line with a maximum of 50 PCs being tested at the same time. In this situation, a 50 user site license is the most cost effective option. A site license covers a set number of test stations within a single location.
*For large scale manufacturing and refurbishing, some products are available as a Pay-Per-Use license, allowing you to spread the cost on a monthly basis. We also offer multiple-users and multiple-site licenses. Development team licensing is available for proprietary solutions. Please contact us directly to discuss any license option.
A: To receive upgrades you must register your product. Eurosoft products also require activation codes to run which you will be sent by email after the product has been registered.
A: Typically, we release new versions of the product software 2 or 3 times per year. These are automatically sent to all customers that have a valid Technical Support and Upgrade Subscription which is renewable on an annual basis. NOTE: All support, updates and maintenance are included for 12 months from the date of original purchase, with the exception of advance purchases or special licenses in effect. Maintenance and updates for the products is continual to keep the products aligned with current testing and data erasure methods. Your annual product renewal subscription is devoted to product improvements.
A: Most Eurosoft product licenses can be used forever (perpetually). Exceptions include evaluations and trials, licenses that are security locked or have a dongle, and when certain development changes occur, for example due to industry changes which can be unpredictable and “end-of-life” (EOL) status. To monitor and control product license situations, the program may present a message that it has expired. In the event you experience a program expiration or the program has stopped working, please send an email to Eurosoft Technical Support firstname.lastname@example.org. We will investigate your issue, which may simply be that you need a new program license or update, or perhaps a renewed USB product device license. NOTE: To receive updates and technical support, you must have a current renewal subscription.
A: Yes, discounts are available when purchasing larger quantities of licenses, whether single packs or site licenses. Typically, users select a multiple-user site license which allows you to run as many instances of the products as necessary at the licensed site.
A: Yes, discounts are offered to schools, training centres, students and charities. To verify that you are current and official, proof is required to receive a discount (example: business license, charity organisation license, active student card).
A: Automated purchases are available online at the webshop. Because each license is unique to you, an activation code is manually assigned then delivered directly to your email after the product has been registered on our web site. Any test accessory hardware is mailed/posted to the physical address you provided. Webshop ordering is convenient and available 24 hours.
A: Eurosoft uses secure third-party, PCI regulated, credit card processing including AuthorizeNet and Barclays ePDQ worldwide. Credit card transactions include AMEX, Visa and Mastercard. Internally, Eurosoft imposes strict security standards with 256-Bit SSL encryption so your information is secure on our servers. NOTE: credit card details are not stored to ensure no fraudulent access.
A: Products that are software only may be delivered as downloadable files, with unique activation codes emailed separately.
Deliveries of products with hardware or test accessories are delivered using the following services:
Domestic UK: Royal Mail Special Delivery
International / UK to Europe: Royal Mail International Tracked & Signed
International / UK to rest of world: Royal Mail International Signed
Domestic USA: FedEx or UPS
NOTE: Recorded or registered postage is the slowest delivery method. It does not guarantee tracking or personal delivery, nor does it include insurance. FedEx courier is the quickest delivery and includes tracking, personal receipt and insurance. Eurosoft only uses FedEx for problematic postage destinations, large orders or amounts over USD$500 / GBP£800).
Pc-Check is a self-booting diagnostic solution that boots to its own OS environment, named EuroDOS. Pc-Check Windows supports Windows Desktop Editions, XP/Vista/7/8/8.1/10, Server Editions 2003/2008 +R2/2012 +R2, Windows Pre-Execution Environment AIK/ADK 32bit and 64bit editions, including UEFI.
A: Running Pc-Check in an open DOS environment is possible with a few extra configuration steps. However, this option may not always be a good solution due to the lower memory limitations of a DOS environment.
A: Pc-Check, Pc-Check Windows, and ZeroData require Eurosoft supplied activation codes to enable the products. Pc-Check Windows is normally supplied in a version that requires the presence of the Eurosoft USB Preferred Port Plug. A non-USB locked version of Pc-Check Windows is available for certain license types. Please contact your Account Manager.
A: Yes. Pc-Check and Pc-Check Windows both support scripting.
A: Pc-Check and Pc-Check Windows are designed to be deployed from media or PXE onto the PC to be tested. Remote or session based testing with the Eurosoft products rely solely on 3rd party proprietary processes that initiate the testing and moves the results.
A: Eurosoft provides technical support for the currently released version of all the products we provide. Eurosoft highly recommends that you renew your product license subscriptions to ensure you have the latest tests, industry changes and known bug fixes.
A: Technical support is valid for 1 year after the date of purchase. A multi-year technical support and upgrade subscription may be purchased. Please contact your sales representative to discuss or email email@example.com and they will contact you.
A: Please register your product on the Eurosoft website http://www.eurosoft-uk.com/support/diagnostic-product-registration/ and your product activation details will be emailed to you during business hours, Monday to Friday, 09:00 to 17:30, GMT time zone, typically within 24 hours. Delays can be expected during holiday closures, also if the activation code has gone to your SPAM folder. Without a valid email address, we cannot send you updates or advice on our products. It is highly advisable that you “whitelist” Eurosoft to ensure you receive our emails. If your activation code does not arrive in the email box you supplied, please send an email to firstname.lastname@example.org.
A: Once you have registered your product, and received your activation code instructions, you will enter the code into the field space labelled Activation Code within the software. Full user instructions are in the email sent to you directly. Alternatively, you may go here for the instructions.
Your activation code is valid for the term of the license. If you lose the email that contains the activation code, please contact us at email@example.com. If it was assigned to you within the valid years’ support term, we will resend to you. Please be sure to include your purchasing information, including your name, company, physical address, email, telephone and/or mobile. It is highly advisable that you keep a copy of your activation code.