Pc-Check® Hardware Diagnostic Software & Tools
Hardware Diagnostic Reliability
PC manufacturing, repair, refurbishment, support, sales, hobbyists, and education all require reliable computer diagnostics in order to accurately verify PC hardware. Unreliable and inaccurate diagnostics cost companies and technicians valuable time and money through inaccurate results and inefficient operation. These inaccuracies and inefficiencies can cost companies in the form of increased product returns, increased support calls, and lower technician efficiency. They also result in customer frustration and missed opportunities for referrals and returned business.
Pc Check system tools are reliable and enhance service reliability, decrease technical support telephone calls, and improve customer satisfaction and confidence.
Proof of Failure / Warranty Fulfillment
Businesses who process PCs often require a valid “proof-of-failure” to be included with any component that needs to be returned to a supplier. In these cases, if a valid “proof-of-failure” is not included, the part will not be replaced without a fee. This protects the supplier against loss caused by mis-diagnosing a non-faulty component but can hurt the repair operation in the form of component replacement costs.
Pc-Check diagnostic results are widely accepted in the PC industry as a valid “proof-of-failure”
PC manufacturers, servicers, refurbishers, and retailers alike not only need reliable diagnostics, they also need flexible reporting features that allow the diagnostic results and system information to be captured. The captured results should be in a printable form such as TXT or PDF in order to present to the customer or supplier. The captured results should also be available in a file format that facilitates migration into a database such as the XML file format.
Pc-Check provides system information and diagnostic test results in printable reports, and as database-friendly XML outputs.
Usability and Repeatability
Business who process PCs are also burdened with training and staffing requirements. In order to achieve greater efficiency, diagnostic tools need to be easy to use and highly repeatable. The training and repeatability issues are even more pressing when businesses attempt to scale up operations and increase output.
Pc-Check includes an easy-to-navigate, simple yet comprehensive interface for launching diagnostic tests on demand. Pc-Check provides maximum control and flexibility of test behavior through configurable test parameters and test script utilization. Pc-Check can be configured to launch test scripts on program boot-up allowing technicians to run the same consistent testing each time they run Pc-Check. This flexibility provides capabilities for managing support and repair workloads, ensuring that technicians are able to identify hardware faults quickly, saving hundreds of man-hours in fault testing, and even allowing end users to test and review their own PCs.
Diagnostic solutions need to be portable and deployable In order for companies to achieve the most benefits from them. Field repair technicians may require diagnostic solutions on USB thumb drives while factory technicians may require network deployable solutions. Other operations that service older machines may require diagnostic solutions to be deployed on CDs.
Pc-Check provides flexible deployment and configuration options through the Windows-based test management application eTestManager. eTestManager provides the ability to create self-booting Pc-Check media on CD and USB flash drive. For wider network deployment, connect via PXE boot (PXE deployment requires site license).
Reducing Returns and NDFs
Companies who supply PCs to customers always face a certain amount of product returns. Failure to find faults when processing PCs, and failures that arise after the customer receives the PC can cause huge losses to businesses. These failures will increase product returns which eat into profits by through additional shipping, labor, and replacement part costs.
Pc-Check diagnostics reliably find faulty hardware. Pc-Check diagnostic effectiveness catches failures before they leave the process thus reducing the need to process returns. Pc-Check also allows PC errors and failures to be diagnosed in the field eliminating huge shipping costs induced by mailing the entire unit back.
Test Coverage and Maintenance
Operations that are responsible for testing and validating PC hardware require a wide range of test coverage in order to diagnose the variety of PC components including motherboards, memory, hard drives, video adapters, network interfaces, optical drives, communication ports such as USB, and FireWire, and much more. The burdens of diagnostic management, deployment, and results processing are exponentially increased when multiple diagnostic tools are required thus increasing the work loads of process engineers and testers.
Pc-Check provides 22 comprehensive test groups consisting of over 100 different tests. eTestManager allows technicians to create and save limitless custom test scripts for the entire operation from one easy-to-use application.