• Improve first-time-fix rates in the field, and service and depot centers
• Cross check RMAs from call centers, providing critical test ground for faults and non-compatibility
• Proven solutions for troubleshooting hardware and software defects
• Save wasted time and costs with 'wrongful returns', 'no defect found' and 'no problem found'
• Enumerated, modular component testing concentrates test loads, saving time
• Training organizations use test products to support A+, MCSE & Troubleshooting courses
• Costs increase through the channel when problems get out the door
• Solution: QA+FE ServiceCenter, QA+WIN32, Pc-Check, Preferred POST Boards

Details...

Maintenance, repair, service centers and IT training students gain 'first-time-fix' hardware resolution at service and depot centers, and in the field.

By using diagnostics throughout maintenance processes, hardware problems can be checked, tested and validated finding potential build, bug or compatibility problems, increasing repair rates.

Wherever PCs are in use, handled or shipped, faults will be introduced - electromagnetic failure, loose connections, dropped parts, missing components, etc. Establishing maintenance processes that include site and field checking of PCs, using diagnostics, can confirm hardware reliability, effectively reducing 'wrongful returns' or 'no problem found'.

Maintenance points, designated service centers and IT Training courses require a variety of proven solutions for troubleshooting hardware and software defects. Testing techniques can range from sub-assembly mainboard testing, using diagnostic hardware, such as ATE or POST boards, to burn-in testing with software based diagnostics supplying full system or targeted component testing. Using test and asset configuration reports give physical evidence of the services you've completed. These reports assist with validating PC warranty claims. Where incoming PCs have had self-help diagnostic support pre-determine problems, repair work loads are further reduced.

Training organizations use test products to support A+, MCSE & Troubleshooting courses. IT Training courses, use hands on diagnostic tools to get a close look at hardware interrogation at core and full system levels. While diagnostics increase students' speed and effectiveness of problem finding, they also give training organizations and students the edge they need to compete in the market place.

Diagnostics provide critical test ground for faults and non-compatibility. Diagnostics help increase first-time fix rates reducing 'no problem found' so PCs can be moved back along to end-customers, support centers or manufacturing points.

Time is an issue for all PC Life Cycle points. Using enumerated, modular testing techniques, time can be saved loading diagnostic modules designed solely for target components such as CD-ROM drives or modems, or several components at one time. Enumeration keenly applies each diagnostic module by checking that the hardware is installed or available first. This allows easy use of diagnostics while ensuring that questionable or failing hardware is tested first and foremost.

Costs simply increase if problems aren't identified. Diagnostics included in your support process improve your return on investment (ROI) by identifying problems before they become costly mistakes.

Eurosoft solutions can help.

Using QA+FE ServiceCenter, QA+WIN32, Pc-Check and the Preferred POST Board secures your maintenance services' future so PCs are before they're released and shipped out the door.

Eurosoft's popular computer hardware diagnostic and production solutions cover the full spectrum of the PC Life Cycle. From key stage hardware developments, to computer manufacturing, during customer support and on to the maintenance of PC products, Eurosoft's solutions are helping users to reduce downtime, technical support costs, unnecessary repair and product returns.