• Manufacturing, BTO and CTO production 'QA wraps' PCs for fail-proof distribution
• Process management and QA tests reduce PC rebuilds, support calls and returns
• Independent testing assists production staff, reducing build work loads
• Improve technical support efficiencies with diagnostic 'early warning system'
• Enumerated, modular component testing concentrates test loads, saving time
• Costs increase through the channel when problems get out the door
• Solution: PC Builder Suite, QA+FE ServiceCenter, Pc-Check, Virtual QA+, Virtual Pc-Check

Details...

Manufacturers and system builders find quality assurance tests 'QA-wrap' PCs for fail-proof distribution.

By using diagnostics and process management techniques throughout PC manufacturing and distribution channels, hardware can be checked, tested and validated at assembly points finding build, bug or compatibility problems before products are shipped out the door.

Wherever hardware is assembled, handled or shipped, faults will be introduced - electromagnetic failure, loose connections, dropped parts, missing components, etc. Establishing production processes and checking PCs with diagnostics before building, system integrating or installing will confirm hardware reliability, effectively reducing 'wrongful returns' or 'no problem found'.

Manufacturing becomes more profitable when production processes can be managed using database frameworks. This allows you to control build of materials (BOM) and quality assurance through the use of diagnostics and asset management. Process management software designed specifically for manufacturing purposes gives you maximum control of your production line through to call centers, smoothing production, technical support and maintenance traffic jams.

Where a database isn't feasible, such as where production volume is under 12,000 PCs per year, standalone, independent diagnostics assist QA processes by identifying hardware components, diagnosing hardware reliability, and by routing diagnostics out the door to prevent support problems in the field.

For your outsource support points, simple steps of adding diagnostics to your PC support service mix provides invaluable end-user self-help tools, saving you tremendous support costs. Diagnostic tools provide an 'early warning system' by helping end-users to find problems conveniently in the field before or during calls to technical support lines. Ultimately, should technical service calls resolve that PCs are returned to maintenance points, they have first been field checked for valid warranty claims.

Time is an issue for all PC Life Cycle points. Using enumerated, modular testing techniques, time can be saved loading diagnostic modules designed solely for target components such as CD-ROM drives or modems, or several components at one time. Enumeration keenly applies each diagnostic module by checking that the hardware is installed or available first. This allows easy use of diagnostics while ensuring that questionable or failing hardware is tested first and foremost.

Eurosoft solutions can help.

Costs simply increase if problems aren't identified. Diagnostics included in your manufacturing process improves your return on investment (ROI) by identifying problems before they become costly mistakes.

Using PC Builder Suite, QA+FE ServiceCenter, Pc-Check, Virtual QA+, Virtual Pc-Check secures your products' future before they're released and shipped out the door.

Eurosoft's popular computer hardware diagnostic and production solutions cover the full spectrum of the PC Life Cycle. From key stage hardware developments, to computer manufacturing, during customer support and on to the maintenance of PC products, Eurosoft's solutions are helping users to reduce downtime, technical support costs, unnecessary repair and product returns.