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Home
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Support and Repair |
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…don't
let repair services spiral out of control |
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Controlling
costs…
Providing PC support and servicing
is a costly business, particularly
on systems that are inside warranty
periods. Unless you can keep on
top of your overheads, your PC servicing
and repair costs will rapidly spiral
out of control. The moment a PC
breaks down or must be returned,
costs begin to rise so you need
to find the problem, test it and
repair it as quickly as possible.
Too many customers return PCs needlessly
- anything you can do to identify
and rectify problems where a PC
is installed or in the field will
improve your bottom line.
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…at the
service depot…
Once a PC
is returned, you must find
and fix the problem fast.
Any delays will cost you money
and damage your reputation
within your business or with
your customers. To do the
job properly, and to reduce
the time spent on each PC,
service technicians need Eurosoft's
comprehensive PC diagnostic
and test tools, such as Pc-Check
and QA+Win32, to identify
problems and validate repairs.
With some PCs it may be practical
to test hard drives, CD-ROMs
and other components manually,
but skill, judgement and speed
is greatly improved when software
tests are applied.
…and in
the field
Keeping
PCs installed and in the field
keeps your staff and customers
happy while saving you time
and money. When the PCs you
support arrive bundled with
Eurosoft's auto-support diagnostics,
Virtual Pc-Check or Virtual
QA+Win32, technical support
teams can monitor and check
end user's PCs for performance
and faults. Best case - they
will see that the problem
was easy for them to fix.
Worse case - they will identify
the faults so your service
technicians can hit the ground
running when the PC is returned.
Either way, you win.
When used
as part of your support and
repair service process, Eurosoft's
diagnostic solutions ensure
that your PCs are thoroughly
tested whether installed or
at the service depot, across
the widest range of PC products.
More importantly, your services
will be in demand.
>Read
about diagnostics for your
business area.
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©Eurosoft
(UK) Ltd. 1988-2006. Pc-Check, QA+ and QAPlus
are registered trademarks of Eurosoft (UK) Ltd.
PC Builder, QA+Win32, QA+FE Service Center,
ZeroData, Virtual QA+, Virtual Pc-Check, CD-Check,
Preferred POST Board, USB Preferred Port Plug,
SIBs, CDT, DVDT, EuroBIOS, EuroDOS are trademarks
of Eurosoft (UK) Ltd.
All other product trademarks are recognised
as belonging to their respective owners.
Products or information may change without notice.
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PC
Manufacturers
